1) Company information
W.D.C. srl has its headquarters in Verona, Via Orti Manara 7 – 37121 Verona, VAT number 04407220237, telephone 045.596939 mail [email protected]
2) Scope of Application
These conditions govern the buying and selling transactions made by customers through the following website: www.webdiamonds.it
3) Conclusion of the Contract
The customer, by submitting the order, will conclude the contract for the purchase of goods through the website www.webdiamonds.it and will approve the conditions of sale, declaring that he/she considers himself/herself sufficiently informed about the contractual conditions in force.
The contract of sale will be concluded exclusively through the Internet network by means of the Customer’s access to the address of this site, where, following the procedures indicated, he/she will be able to proceed with the purchase of one or more products offered for sale.
4) Product Description and Guarantee of Authenticity
The product purchased will be the same as that displayed on the website. Each item is described by a caption specifying its characteristics, price and any of its own peculiarities. It should be noted that the goods for sale, since they are natural products (gold, diamonds and precious stones) may have minor color variations from the represented good. The customer, by placing the order, accepts said eventuality.
For each item supplied, W.D.C. Srl produces its own certificate of authenticity and guarantee on which, where present, are the details of the international certifications of the stones used.
5) Prices and Applicable Taxes
The prices of the products offered for sale are clearly indicated on the site and are inclusive of VAT. The sale prices, expressed in euros (€), constitute an offer to the public pursuant to Article 1336 of the Civil Code.
Any customs duties and customs clearance charges for deliveries outside the national territory (Italy) and EC EC are the responsibility of the customer, unless otherwise agreed in writing. Due to variability in the price of gold and stones, W.D.C. srl reserves the right to change prices, but guarantees that the price charged will be as stated at the time of order confirmation.
Price Errors: In case of obvious price errors on the site, W.D.C. Ltd. reserves the right to cancel the order and refund the customer.
6) Payment Method and Anti-Fraud Clause
The price of the purchased goods shall be paid in advance by bank transfer or credit card. All credit card transactions are protected by SSL protocol to ensure security. In case of payment by bank transfer, the shipment will be made only after receipt of the credit.
Anti-Fraud Clause: To prevent fraud attempts, W.D.C. srl reserves the right to request additional documentation to verify the customer’s identity for high value purchases. Any attempts to return non-original or substituted goods will be prosecuted and reported to the appropriate Judicial Authority.
7) Delivery and Shipment Security
The cost of delivery is borne by W.D.C. srl for orders over €999.00, except for special individually specified products and/or promotional offers during particular periods. Each shipment will be made by express courier, with delivery times indicated at the time of order. Goods with a value over €999.00 are shipped carriage paid and insured.
Secure Delivery: All deliveries require a signature from the recipient to ensure that the item is received personally by the customer. For international shipments, items are trackable and insured; any customs clearance costs are the responsibility of the customer.
8) Control of Goods and Clause for Modification of Custom Products
The Customer is required to check the integrity and correspondence of the product received with that described on the site. Any discrepancies must be reported within 8 days of delivery of the goods.
Returns for Personalized or Custom-Made Items: for personalized or custom-made items, the right of withdrawal is limited. Once an order for a custom-made item has been confirmed, it cannot be changed or cancelled by the customer. However, there are exceptions for certain items deemed “standard,” which can still be returned under certain conditions, as described below.
- Items Considered Standard and Eligible for Return
Some customized items, such as solitaires and other jewelry considered to be of standard configuration, may be returned unless they have undergone significant customizations that make them exclusive or unsuitable for resale as a standard product. - Customizations that Excludethe Right of Return
Customizations that substantially alter the product, making it specific to the customer, exclude the right of return. Examples of such customizations may include specific engravings or additions of exclusive details requested by the customer. - Examples of Customizations Eligible for Return
Changes to the ring size or similar adaptations do not automatically exclude the right of return, as long as the item remains in the standard design offered on the site and has not undergone other unique alterations. - Prior Information on Right of Return
W.D.C. ltd. reserves the right to inform the customer in advance, prior to order confirmation, whether or not the selected item is subject to the right of return. In this way, the customer will be aware of the specific return conditions for each customized or custom product before completing the purchase.
9) Right of Withdrawal
The Customer has the right to exercise the right of withdrawal within fourteen days of receipt of the goods, without penalty and without specifying the reason. Notice of withdrawal must be made by registered mail or PEC.
Return of Good: Refund will be made only if the good is undamaged and undamaged, and includes the certificate of authenticity, if any upon receipt.
10) Limitations of Liability and Force Majeure
W.D.C. Ltd. is not responsible for delays or inability to deliver caused by force majeure events, such as strikes, natural events, internet malfunctions, or courier delays.
11) Customer Service
For any after-sale questions or needs, customers can contact W.D.C. Ltd. at the address listed.
12) Dispute Resolution and Applicable Law
Any claim must be submitted by registered mail with return receipt or by PEC. In case of dispute, the competent court will be that of Verona and the applicable law will be Italian law.
13) Processing of Personal Data
W.D.C. Ltd. guarantees the processing of customers’ personal data in accordance with EU Regulation 2016/679 (GDPR), using them only for purposes related to the conclusion and management of the contract.
